WORKPLACE MEDIATION
Noble Solutions Inc. offers - in-house - a highly interactive three day program in which managers and others learn mediation skills that apply to the workplace context. The courses are designed to suit the organization.
| Objectives: |
The objectives of this workplace training program are to provide participants with the opportunity to: |
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contextualize disputes that occur in the workplace, examining the reasons and impact |
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learn the role of the mediator and how to mediate workplace issues through such techniques as interactive exercises, case analysis and group discussions |
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consider matters such as strong emotions, cultural differences, power imbalances, gender issues, participation by representatives "at the table" |
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examine best practices in mediating workplace disputes |
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learn and practice mediation coaching techniques |
Participants:
HR professionals, union representatives, leaders, and others responsible for resolving disputes in organizations.
For optimum learning, the number of participants is limited. |
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| Noble Solutions Inc. provides mediation training as part of designing dispute resolution programs, or as a separate service for management and associates alike. Specific training programs can be tailor-made for the types of disputes encountered by particular companies and organizations. Noble Solutions Inc. also conducts private training in workplace dispute resolution and family mediation. |
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| Training in mediation helps managers/supervisors to manage and address conflicts in the workplace. Training employees similarly achieves the objective of helping staff consider constructive ways to handle disputes with co-workers, managers, customers and others. |
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Training in mediation: |
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provides workplace staff with the opportunity to gain insight into their own conflict behaviours and learn the tools to address disputes in a positive way |
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helps to deflect high emotions that result from disputes |
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helps instil a philosophical framework for respectful problem-solving |
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provides staff with conciliatory ways to resolve conflict |
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