This bibliography does not include extensive references to arbitration in the workplace.
	General | Discrimination and Sexual Harassment | Ombuds | Dispute System Design | Workplace | Employment Disputes | Systems Design | Labour Management | Labour and Employee Relations | ADR and Workplace Journals | Workplace Sites
	General
	A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
-	Barrett, J.T., "In Search of the Rosetta Stone of the Mediation Profession", Negotiation Journal 15(3), July 1999, 219-228.
-	Bedman, W.L., "From Litigation to ADR: Brown & Root's Experience", Dispute Resolution Journal, 50(4), October-December 1995, 8-15.
-	Bingham, L.A., Mediating Employment Disputes: Perceptions of Redress at the United States Postal Service. Review of Public Personnel Administration, Spring 1997, 20-30.
-	Bishop, P., Winning in the Workplace: ADR Strategies for Employment Disputes, Carswell, 1995.
-	Blackard, K., Managing Change in a Unionized Workplace: Countervailing Collaboration, Westport, Connecticut: Quorum Books, 2000.
-	Blake, R.R., and Mouton, J.S., "Solving Costly Organizational Conflicts", San Francisco: Jossey-Bass, 1984.
-	Bohlander, G.W., "Alternative Dispute Resolution Policies: Current Procedural and Administrative Issues", Labour and Law Journal, September 1996, Vol.47, 619-626.
-	Braverman, M., Preventing Workplace Violence: A Guide for Employers and Practitioners, Sage Publishing Incorporated, 1999.
-	Brett, J.M., Barsness, Z.I., and Goldberg, S.B., "The Effectiveness of Mediation: An Independent Analysis of Cases Handled by Four Major Service Providers", Negotiation Journal, 1996, 12(3), 259-269.
-	Bridges, W., Managing Transitions: Making the Most of Change, Reading, Mass.: Addison-Wesley, 1991.
-	Briles, J., The Briles Report on Women in Healthcare, San Francisco: Jossey-Bass, 1994.
-	Buono, A.F., and Bowditch, J.L., The Human Side of Mergers and Acquisitions: Managing Coalitions Between People, Cultures, and Organizations, San Francisco: Jossey-Bass, 1989.
	General
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-	Cloke, K., and Goldsmith, J., Resolving Conflicts at Work, San Francisco: Jossey-Bass, 2000.
-	Cloke, K., and Goldsmith, J., Resolving Personal and Organizational Conflict: Stories for Transformation & Forgiveness, San Francisco: Jossey-Bass, 2000.
-	Conlon, D.E., Carnevale, P.J., and Murninghan, J.K., "Intravention: Third Party Intervention with Clout", Organizational Behaviour and Human Decision Processes, 1994, 57(3), 387-410.
-	Cornelius, H., The Gentle Revolution: Men and Women at Work-What goes wrong and how to fix it, Simon and Schuster, 1998.
-	Costello, E.J., Jr., Controlling Conflict: Alternative Dispute Resolution for Business, Chicago: CCH, 1996.
-	Cousins, R.B., and Benitz, L.E., "The Manager as Mediator", Manage, 1996, 47(23), 8-10.
-	CPR Institute for Dispute Resolution, "Fortune 500 Companies Find Benefits in Adopting ADR Policy", May 12, 1997, Press Release, http://www.cpradr.org.
-	CPR Institute for Dispute Resolution, "CPR Panels", Alternatives to the High Cost of Litigation, 43(4), 1994.
-	Cropanzano, R. (ed), Justice in the Workplace: Approaching Fairness in Human Resource Management, Hillsdale, N.J.: Erlbaum, 1993.
-	Csiernik, R., "Mediation and the Workplace: Creating an Awareness Within Employee Assistance Programs", Mediation Quarterly, 8(2), 1990.
	General
Top	A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
-	Dana, D. Conflict Resolution: Mediation Tools for Everyday Worklife. McGraw-Hill, 2001.
-	Dana, D., Managing Differences: How to Build Better Relationships at Work and Home, (2nd Ed.), MTI Publications, 1997.
-	De Dreu, C.K.W., and Van De Vliert, E. (eds), Using Conflict in Organizations, Thousand Oaks, Calif.: Sage, 1997.
-	Diekmann, K.A., Tenbrunsel, A.E., and Bazerman, M.H., "Fairness, Justification, and Dispute Resolution", in S. Gleason (ed) Frontiers in Dispute Resolution in Labour Relations and Human Resources, Michigan State University Press, 1997, 187-202.
-	Dibble, R.E., "Alternative Dispute Resolution of Employment Conflicts: The Search for Standards", Journal of Collective Negotiations, 1997, 26(1), 73-84.
-	Denenberg, R.V.V., Braverman, M., Denenberg, R.V., "The Violence-Prone Workplace: A New Approach to Dealing with Hostile, Threatening and Uncivil Behavior", Cornell University Press, 2001.
-	Denenberg, T.S., "Dispute Resolution and Workplace Violence", Dispute Resolution Journal, Vol. 51, 6-16.
-	Downie, B., Coates, M.L., and Furlong, G., "Meet Me Inside: Resolving Workplace Conflicts", Ivey Business Quarterly, 56, Summer 1998.
	General
Top	A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
-	Eaton, S.C., "The New Negotiations in the American Workplace", Negotiation Journal, Volume: 10 Number: 3, 1994.
-	Eaton, S.C. and Kochan, T.A., "A Grass-Roots Experiment to Resolve Workplace Problems", Negotiation Journal, 12(2), April 1996, 175-179.
-	Edwards, R., Rights at Work, New York: The Twentieth Century Fund, 1993.
-	Elangovan, A.R., "Managerial Third-Party Dispute Intervention: A Prescriptive Model for Strategy Selection", Academy of Management Reviews, 1995, 20(4), 800-830.
-	Ewing, D., Do It My Way or You're Fired: Employee Rights and the Changing Role of Management Prerogative, New York, NY: John Wiley & Sons, 1983.
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-	Feuille, P. and Chachere, D.R., "Looking Fair or Being Fair: Remedial Voice Procedures in Nonunion Workplaces", Journal of Management, 1995, 21(1), 27-42.
-	Folberg, J., Taylor, A., Mediation: A Comprehensive Guide to Resolving Conflicts Without Litigation, San Francisco: Jossey-Bass, 1984.
-	Furlong, G., "Quality of Employee Dispute Resolution Unknown in Many Canadian Organizations", Interaction, Spring 1998.
-	Furlong, G., "Dispute Resolution: Beyond the 'Open Door' in Large Canadian Companies", in Conflict Management and Dispute Resolution Systems in Canadian Non-Union Organizations, Kingston: Queen's University Press, 1998.
	General
Top	A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
-	Gleason, S. (ed), Frontiers in Dispute Resolution in Labour Relations and Human Resources, Michigan State University Press, 1997.
-	Gleason, S. (ed), Workplace Dispute Resolution, Michigan State University Press, 1997.
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-	Harness, C.C. and Mook, J.R., "ADR: The Privatizing of Employment Dispute Resolution", Employee Relations Today, 1997, 23(4), 51-66.
-	Henry, J., and Lieberman, J., The Manager's Guide to Resolving Legal Disputes - Better Results Without Litigation, New York: Harper & Row, 1985.
-	Hirschsohn, P., "Negotiating a Democratic Order in South Africa: Learning from Mediation and Industrial Relations", Negotiation Journal, 12(2), April 1996, 139-150.
-	Hocker, J., and Wilmot, W.W., Interpersonal Conflict, 4th Edition, Dubuque, Iowa: W.C. Brown, 1995.
-	Hunter, L.W., and McKersie, R.B., "Can 'Mutual Gains' Training Change Labor-Management Relationships?", Negotiation Journal, 8(4), 1992.
	General
Top	A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
-	Karambayya, R., and Brett, J.M., "Managers Handling Disputes: Third Party Roles and Perceptions of Fairness", Academy of Management Journal, 1989, 32(4), 687-704.
-	Karambayya, R. and Brett, J.M., "Managerial Third Parties: Intervention Strategies, Process, and Consequences", in J.P. Folger and T.S. Jones (eds), New Directions in Mediation, Thousand Oaks, Calif.: Sage, 1994.
-	Katz Jameson, J., "Employee Perceptions of the Availability and the Use of Interests-Based, Rights-Based, and Power-Based Conflict Management Strategies", Conflict Resolution Quarterly, 19(2), 2002.
-	Keashly, L., and Newberry, J., "Preference for and Fairness of Intervention: Influence of Third-Party Control, Third-Party Status and Conflict Setting", Journal of Social and Personal Relationships, 1995, 12(2), 277-293.
-	Kochan, T.A., and Eaton, S.C., "New Ideas on Resolving Workplace Disputes: Examples from the U.S. and Abroad", Negotiation Journal, 12(2), April 1996, 113-117.
-	Kolb, D.M., "How Existing Procedures Shape Alternatives", Journal of Dispute Resolution, 1989.
-	Kolb, D.M., "Who Are Organizational Third Parties and What Do They Do?" in R.J. Lewicki, B.H. Sheppard, and M.H. Bazerman (eds), Research on Negotiations in Organizations, Vol.1, Greenwich, Conn.: JAI Press, 1986.
-	Kolb, D.M., and Sheppard, B.H., "Do Managers Mediate, or Even Arbitrate?", Negotiation Journal, 1985, 1(4), 379-388.
-	Kramer, R.M., and Tyler, T.R., Trust in Organizations: Frontiers of Theory and Research, Thousand Oaks: Sage, 1996.
-	Kuretzky, B., and MacKenzie, J., Mediating Employment Disputes, Aurora, Ontario: Canada Law Book, 2001.
	General
Top	A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
-	Landau, S., Landau, B. and Landau, D., From Conflict to Creativity: How Resolving Workplace Disagreements Can Inspire Innovation and Productivity, John Wiley & Sons Canada, 2001.
-	Lax, D. and Sebenius, J., "The Manager as Negotiator". The Free Press, 1986.
-	Lewin, D., "Conflict Resolution and Management in Contemporary Work Organizations: Theoretical Perspectives and Empirical Evidence", Research in the Sociology of Organizations, 1993, 12, 167-209.
-	Lewin, D., "Dispute Resolution in the Non-Union Firm: A Theoretical and Empirical Analysis", Journal of Conflict Resolution, September 1987, Vol.31, 497.
-	Lipsky, D.B., and Seeber, R.L., "The Use of ADR in U.S. Corporations: Executive Summary", Joint initiative of Cornell University, Foundation for the Prevention and Early Resolution of Conflict (PERC), and Price Waterhouse LLP [http://www2.conflictresolution.org/perc/projects/project1a.html], 1997.
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-	Macfarlane, J. (ed), Rethinking Disputes: The Mediation Alternative, Toronto, Canada: Emond Montgomery Publications Limited, 1997.
-	Macfarlane, J. (ed), Dispute Resolution Readings and Case Studies, Toronto, Canada: Emond Montgomery Publications Limited, 1999.
-	Mahan, B., "Why Corporations Hesitate to Mediate", California Lawyer, 1989, 42.
-	McCabe, D.M., "Alternative Dispute Resolution Mechanisms and Procedural Fairness in Non-Union Employment Disputes," in Society of Professionals in Dispute Resolution, 22nd Annual International Conference, Chapter 10.
-	McDermott, E.P., "Survey of 92 Key Companies: Using ADR to Settle Employment Disputes", Dispute Resolution Journal, 1995, 50(1), 8-13.
-	McDermott, E.P., "Using ADR to Settle Employment Disputes", Dispute Resolution Journal, 50.
-	McDermott, E.P., with Berkeley, A.E., "Alternative Dispute Resolution in the Workplace: Concepts and Techniques for Human Resource Executives and their Counsel", Westport: Quorum Books, 1996.
-	McDowell, D. S., "Alternative Dispute Resolution Techniques: Options and Guidelines to Meet Your Company's Needs." Washington D.C.: Employment Policy Foundation, 1993.
-	Morrill, C., "Vengeance Among Executives", in J. Tucker and D. Black (eds), Virginia Review of Sociology, Vol.1: Law and Conflict Management, Greenwich, Conn.: JAI Press, 1992.
	General
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-	Nicarthy, G. et al, You Don't Have to Take It, Seattle, Washington: Seal Press, 1993.
-	Noble, C., "Resolving Co-Worker Disputes Through Coaching Conflict Management", Canadian HR Reporter, September 24, 2001.
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-	Phillips, B.A., The Mediation Field Guide: Transcending Litigation and Resolving Conflicts in Your Business or Organization, San Francisco: Jossey-Bass, 2001.
-	Picard, C., Mediating Interpersonal and Small Group Conflict, Ottawa, Canada: Golden Dog Press, 1998.
-	Potapchuk, W.R., Laue, J.H., and Murray, J.S., "Getting to the Table: A Guide for Senior Managers". Fort Belvoir, VA: Institute for Water Resources, U.S. Army Corps of Engineers, 1990.
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-	Reder, D.B., "Mediation as a Settlement Tool for Employment Disputes", Labor Law Journal, Volume 43, 1992, 602-607.
-	Rowe, M.P. and Ziegenfuss, J.T., "Corporate Ombudsmen: Functions, Caseloads, Successes and Problems", Journal of Health and Human Resources Administration, 15(3), Winter 1993, 261-280.
-	Ritzky, G.M., "Reducing Employment-Related Litigation Risks", Risk Management, 1994, 41(8), 49-52.
-	Reilly, M., and MacKenzie, D., ADR in the Corporate Environment, Toronto, Canada: CCH Canadian Limited, 1999.
	General
Top	A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
-	Sessa, V.I., "Using Perspective to Manage Conflict and Affect in Teams", The Journal of Applied Behavioural Science, March 1996, Vol.32, 101-115.
-	Sheppard, B.H., Lewicki, R.J., and Milton, J.W. Organizational Justice: The Search for Fairness in the Workplace. New York: MacMillan, 1992.
-	Simon, H.A., and Sochynsky, Y., "In-House Mediation of Employment Disputes: ADR for the 1990s", Employee Relations, 1995, 21(1), 29-51.
-	Solstad, K.E., "The Role of the Neutral in Intra-Organizational Mediation: In Support of Active Neutrality", Mediation Quarterly, 17(1), 1999.
-	Stuci, H.U. How Motorola Measures Economic Benefits of ADR. Alternatives to the High Costs of Litigation. CPR Institute for Dispute Resolution, 1996, 14 (7), 91.
-	Sunoo, J., "Some Guidelines for Mediators of Intercultural Disputes", Negotiation Journal, October 1990.
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-	Thomas, K.W., "Conflict and Negotiation Processes in Organizations", in M.D. Dunnette and L.M. Hough (eds), Handbook of Industrial and Organizational Psychology, Vol.3 (2nd ed.), Palo Alto, Calif.: Consulting Psychologists Press, 1990.
-	Tjosvold, D., The Conflict Positive Organization: Stimulate Diversity and Create Unity, Don Mills, Ontario: Addision-Wesley, 1992.
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-	U.S. General Accounting Office. Alternative Dispute Resolution: Employers Experiences with ADR in the Workplace. U.S. General Accounting Office, B-274297, Aug. 1997.
	General
Top	A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
-	Volkema, R.J., Bergmann, T.J., and Farquhar, K., "Use and Impact of Informal Third Party Discussions in Interpersonal Conflicts at Work", Management Communication Quarterly, 1997, 11(2), 185-216.
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-	Walton, R., and McKersie, R., A Behavioral Theory of Labor Negotiations, New York: McGraw-Hill, 1965.
-	Weise, R.H. "The ADR Program at Motorola", Negotiation Journal, 1989, 5(4), 381-394.
-	Wells, J.C., and Liebman, W.B., "New Models of Negotiation, Dispute Resolution and Joint Problem Solving", Negotiation Journal, 12(2), April 1996, 119-138.
-	Westin, A.F., and Feliu, A.G. Resolving Employment Disputes Without Litigation, Washington, D.C. Bureau of National Affairs, 1998
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-	Yarbrough, E., and Wilmot, W., Artful Mediation: Constructive Conflict at Work, Boulder, Colo.: Cairns, 1995.
	General
Top	A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
-	Ziegenfuss, J., Organizational Troubleshooters: Resolving Problems with Customers and Employees, San Francisco: Jossey-Bass, 1988.
-	Zinsser, J.W., "Employment Dispute Resolution Systems: Experience Grows But Some Questions Persist", Negotiation Journal, 12(2), April 1996, 151-165.
	Discrimination and Sexual Harassment
Top	A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
-	Aggarwal, A.P., Sexual Harassment in the Workplace (3rd edition), Butterworths Canada Ltd., 2000.
-	Aggarwal, A.P., "Dispute Resolution Processes for Sexual Harassment Complaints", Canadian Labour and Employment Law Journal 3, 1995, 61-93.
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-	Baar, L.A., and Zody, M.A., "Resolution Conferences Conducted by the Utah Anti-Discrimination Division: The Elements of a Successful Administrative Mediation Program", Journal of Contemporary Law 21, 1995, 21-40.
-	Barrett, J.T., and Dewey Tanner, L., "The FMCS Role in Age Discrimination Complaints: New Uses of Mediation", Labor Law Journal, 1981, 745-754.
-	Black, W., B.C. Human Rights Review: Report on Human Rights in British Columbia, Vancouver, B.C., 1994.
-	Bond, C.A., "Resolving Sexual Harassment Disputes in the Workplace: The Central Role of Mediation in an Employment Contract", Dispute Resolution Journal, 1997.
-	Bond, C.A., "Shattering the Myth: Mediating Sexual Harassment Disputes in the Workplace", Fordham Law Review 65, 1997, 2489-2533.
-	Bryson, D., "Mediator and Advocate: Conciliating Human Rights Complaints", Australian Dispute Resolution Journal 1, 1990, 136-141.
	Discrimination and Sexual Harassment
Top	A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
-	Clarke, G.R., and Davies, I.T., "Mediation - When is it Not an Appropriate Dispute Resolution Process?", Australian Dispute Resolution Journal 3, 1992, 70-80
-	Cornish, M., Achieving Equality: A Report on Human Rights Reform. Report of the Ontario Human Rights Code Review Task Force, Ontario: Government of Ontario, 1992.
-	Cornish, M., and Lopez, S., "Changing the Workplace Culture Through Effective Harassment Remedies", Canadian Labour and Employment Law Journal 3, 1995, 95-129.
-	Costello, E.J., "The Mediation Alternative in Sex Harassment Cases", Arbitration Journal, March 1992, 47(1), 16-23.
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-	Department of Justice Research, Statistics and Evaluation Directorate, Complaint and Redress Mechanisms Relating to Racial Discrimination in Canada and Abroad, Volume I, Ottawa, Canada: Department of Justice, 1994.
-	DeShazer S.H. and Cohen, J., "Mediating Employment Disputes under the Disabilities Act", Dispute Resolution Journal, February 1998.
-	Devereux, A., "Human Rights by Agreement? A Case Study of the Human Rights and Equal Opportunity Commission's Use of Conciliation", Australian Dispute Resolution Journal 7, 1996, 280-301.
-	Dunlop, J.T., and Zack, A.M., Mediation and Arbitration of Employment Disputes, San Francisco: Jossey-Bass Publishers, 1997.
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-	Edelman, L.B., Erlanger, H.S. and Lande, J., "Interal Dispute Resolution: The Transformation of Civil Rights in the Workplace", Law and Society Review, 1993, Vol.27, No.3, 497-534.
	Discrimination and Sexual Harassment
Top	A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
-	Gadlin, H., "Careful Manoeuvres: Mediating Sexual Harassment", Negotiation Journal 7, 1991, 139-153.
-	Gadlin, H., "Mediating Sexual Harassment", in B.R. Sandler and R.J. Shoop (eds), Sexual Harassment on Campus: A Guide for Administrators, Faculty and Students, Needham Heights, MA: Allyn & Bason, 1997.
-	Gutek, B., Sex and the Workplace, San Francisco: Jossey-Bass, 1985.
-	Gwartney-Gibbs, P.A., and Lach, D., "Gender and Workplace Dispute Resolution: A Conceptual and Theoretical Model", Law and Society Review, 1994, 28(2).
-	Gwartney-Gibbs, P.A., and Lach, D., "Workplace Dispute Resolution and Gender Inequality", Negotiation Journal, April 1991, Vol.7, No.2, 187-199.
-	Gwartney-Gibbs, P.A. and Lach, D., "Sociological Explanations for Failure to Seek Sexual Harassment Remedies", Mediation Quarterly, Summer 1992, 9(4), 365-373.
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-	Hodges, A.C., "Mediation and the Americans With Disabilities Act", Georgia Law Review 30, 1996, 431-507.
-	Human Rights Research & Education Centre, Complaint and Redress Mechanisms Relating to Racial Discrimination in Canada and Abroad, Vol.1, Ottawa: Department of Justice Canada, 1994.
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-	Irvine, M., "Mediation: Is it Appropriate for Sexual Harassment Grievances?" Ohio State Journal on Dispute Resolution 9, 1993, 27.
	Discrimination and Sexual Harassment
Top	A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
-	Keri, C., "Personal Harassment: The Cautious New Workplace", National, October 1997, 12-16.
-	Kolb, D.M., and Putnam, L.L., "Through the Looking Glass: Negotiation Theory Refracted Through the Lens of Gender", Workplace Dispute Resolution, 1997, 231-257.
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-	Lach, D., and Gwartney-Gibbs, P.A., "Sociological Perspectives of Sexual Harassment and Workplace Dispute Resolution", Journal of Vocational Behaviour, 1993, Vol.42, 102-115.
-	Landau, E.C., "Conciliation as a Mode of Settlement of Discrimination Complaints (The Experience of the Employment Discrimination Committees)", Adelaide Law Review 11, 1988, 257-284.
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-	Marshall, M.A., and Reif, L.C., "The Ombudsman: Maladministration and Alternative Dispute Resolution", Alberta Law Review 34, 1995, 215-239.
-	McDowell, L. (ed), Human Rights & Equity Report, Carswell, October 1997, Vol.9, No.1.
-	Mendes, E., Rudner, K.L., and Jourdain, P., Alternative Dispute Resolution Mechanisms in Human Rights Commissions and Analogous Institutions in Australia, The United Kingdom, The United States and Canada, Ottawa: Department of Justice Canada, 1994.
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-	Parker, T. and McHale, J., Designing a Quality-Based Human Rights ADR Program: Issue Paper, Victoria, B.C.: British Columbia Human Rights Commission, 1998.
	Discrimination and Sexual Harassment
Top	A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
-	Rifkin, J., "Mediation from a Feminist Perspective: Promise and Problems", Mediation, 1984, 2(2), 21-31.
-	Roberts, K. and Lundy, C., "The ADA and NLRA: Resolving Accommodation Disputes in Unionized Workplaces." Negotiation Journal, 11(2), 1995.
-	Rowe, M.P., "Dealing with Harassment: A Systems Approach", in P. Stockdale (ed) Sexual Harassment: Perspectives, Frontiers, and Response Strategies, Women and Work, Volume 5, Newbury Park, CA: Sage Publications, 1996.
-	Rowe, M.P. "Dealing with Sexual Harassment", Harvard Business Review, May-June 1981, 59(3), 42-47.
-	Rowe, M.P., "People Who Feel Harassed Need a Complaint System with Both Formal and Informal Options", Negotiation Journal, 6(2), April 1990, 161-172.
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-	Shemberg, A., "Mediation as an Alternative Method of Dispute Resolution for the Individuals with Disabilities Education Act: A Just Proposal?", Ohio State Journal on Dispute Resolution 12, 1997, 739-757.
-	Silberman, R.G., Murphy, S.E., and Adams, S.P., "Alternative Dispute Resolution of Employment Discrimination Claims", Louisiana Law Review 54, 1994, 1533-1558.
-	Silverman, R., "Mediation as Part of a Mulit-Process System for Resolving Sexual Harassment Disputes", The Proceedings of the Conflict Resolution Symposia: 1992-1994, The Mediation Centre at Carleton University, January 1995, 230-245.
-	Singer, L.R., Mediating Civil Rights: The Age Discrimination Act, Washington, D.C.: National Institute for Dispute Resolution, 1986.
-	Singletary, C.,R., and Shearer, R.A., "Mediation of Employment Discrimination Claims: The Win-Win ADA Option", Labor Law Journal, 1994, 338-345.
-	Stamato, L., "Sexual Harassment in the Workplace: Is Mediation an Appropriate Option?", Arbitration Forum, VI(2), Summer 1992.
-	Stamato, L., "The Case for Mediating Sex Harassment", New Jersey Law Journal 16, 1994.
	Discrimination and Sexual Harassment
Top	A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
-	Taylor, C.A., "Signing off Human Rights: Wrongful Dismissal Settlements and the Ontario Human Rights Code", Advocates' Quarterly 11, 1990, 422-435.
-	Thornton, M., "Equivocations of Conciliation: The Resolution of Discrimination Complaints in Australia", Modern Law Review 52(6), 1989, 733-759.
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-	U.S. General Accounting Office. "Employment Discrimination: Most Private Sector Employers Use Alternative Dispute Resolution." U.S. General Accounting Office/HEHS-150, July 1995.
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-	Williams, A.D., "Model Procedures for Sexual Harassment Claims", Arbitration Journal, 1993, 48(3), 66-75.
	Ombuds
Top	A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
-	Ayeni, V., "Evaluating Ombudsman Programmes", Ombudsman Journal 11, 1993, 67.
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-	Caiden, G.E. (ed), International Handbook of the Ombudsman, Volume I, Evolution and Present Function, Westport, Conn: Greenwood Press, 1983.
-	Caiden, G.E. (ed), International Handbook of the Ombudsman, Volume II, Country Surveys, Westport, Conn: Greenwood Press, 1983.
-	Clark, K.E., "Improve Employee Relations with a Corporate Ombudsman", Personnel Journal, September 1985, Vol.23, 289.
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-	Danet, B., "Toward a Method to Evaluate the Ombudsman Role", Administration and Society, 10(3), 1978, 335.
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-	Fleischman, A., Colby, T., and Human Rights Research and Education Centre (HRREC), "Ombudsman: Issues and Articles. A Bibliography", International Ombudsman Yearbook 1, 1997, 157-195. (Also published in Ottawa: HRREC, University of Ottawa, 1997)
-	Furtado, T., "Why an Organizational Ombudsman? What an Organization's Management Might Want to Know", Dallas: Ombudsman Association, 1996
	Ombuds
Top	A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
-	Gadlin, H., "Ombudsman: What's in a Name"? Negotiation Journal, 16(1), 2000, 37-48.
-	Gadlin, H., and Pino, E.W., "Neutrality: A Guide for the Organizational Ombudsperson", Negotiation Journal, 1997, 17.
-	Gadlin, M., and Pino, E.W., Neutrality: What an Organizational Ombudsman Might Want to Know, Dallas: Ombudsman Association, 1997.
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-	Howard, C.L. and Gulluni, M.A. The Ombuds Confidentiality Privilege: Theory and Mechanics, Dallas: Ombudsman Association, 1996.
-	Hutchins, R. L. Reprisal, Retaliation, and Redress: What an Organization's Management Might Want to Know, Dallas: Ombudsman Association, 1996.
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-	Kandel. W. L. and Frummer, S.L. "The Corporate Ombudsman and Employment Law: Maintaining the Confidentiality of Communications", Employee Relations Law Journal, 19(4), Spring 1994, 587-602.
-	Kolb, D.M., "Corporate Ombudsman and Organizational Conflict Resolution", Journal of Conflict Resolution, 31(4), 1987, 673-691.
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-	Lupton, D.K., "Resolving Faculty Disputes: The Education Ombudsman Proposal", Innovative Higher Education, 1984, 94-107.
	Ombuds
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-	Marshall, M.A., and Reif, L.C., "The Ombudsman: Maladministration and Alternative Dispute Resolution", Alberta Law Review, 34, 1995, 215-239.
-	McGrath, A., "The Corporate Ombuds Office: An ADR Tool No Company Should Be Without", Journal of Public Law and Policy, 18(2), 452-486.
-	Meltzer, D.L., "The Federal Workplace Ombuds", Ohio State Journal on Dispute Resolution, 13(2), 1998, 549-609.
-	Milton, C.C., "The Ombudsman as a Protector of Fundamental Personal Rights", Ombudsman Journal 7, 1988, 89-94.
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-	Owen, S., "The Expanding Role of the Ombudsman in the Administrative State", University of Toronto Law Journal 40, 1990, 346-362.
	Ombuds
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-	Rief, L., Marshall, M., and Ferris, C. (eds), The Ombudsman: Diversity and Development, Edmonton, Alberta: International Ombudsman Institute, 1993.
-	Robbins, L.P., and Deane, W.B., "The Corporate Ombuds: A New Approach to Conflict Management", Negotiation Journal, 2(2), 1986, 195-205.
-	Rowe, M.P., "An Overview of Client and Internal Ombudsmen", Journal of Health and Human Resources Administration, 15(3), Winter 1993, 259-260.
-	Rowe, M.P., "The Corporate Ombudsman: An Overview and Analysis", Negotiation Journal, 3(2), April 1987, 127-40.
-	Rowe, M.P., "Dispute Resolution in the Non-Union Environment: An Evolution Toward Integrated Systems for Conflict Management?", in Sandra Gleason (ed) Frontiers in Dispute Resolution in Labor Relations and Human Resources, Michigan: Michigan State University Press, 1997, 79-106.
-	Rowe, M.P., "Helping People Help Themselves: An ADR Option for Interpersonal Conflict", Negotiation Journal, 6(3), July 1990, 239-248.
-	Rowe, M.P., "Options, Functions and Skills: What an Organizational Ombudsperson Might Want to Know", Negotiation Journal, 11(2), April 1995, 103-114.
-	Rowe, M.P., "The Ombudsman's Role in a Dispute Resolution System", Negotiation Journal, 7(4), October 1991, 353-361.
-	Rowe, M.P., and Reddy, J., "The Ombudsman as an Ounce of Prevention", Industry, 51(3), March 1987, 42-44.
-	Rowe, M.P., Simon, M., and Bensinger, A., "Ombudsman Dilemmas: Confidentiality, Neutrality, Testifying, Record-Keeping", Proceedings of the Annual Conference of SPIDR, 1989, Washington, D.C.: SPIDR, 1990, 282-293. Also reprinted in Journal of Health and Human Resources Administration, Winter 1993, 329-340.
-	Rowe, M.P., Ziegenfuss, J.T., Hall, G., Perneski, A., and Lux, M., "Perspectives on Costs and Cost Effectiveness of Ombudsman Programs in Four Fields", Journal of Health and Human Resources Administration, 15(3), Winter 1993, 281-312.
-	Rowe, M., Ziegenfuss, J.T., and Muzenrider, R.F., Cases, Methods, Costs, and Impact of Some Corporate Ombudsmen, Middletown, Penn: Pennsylvania State University Press, 1992.
	Ombuds
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